Toronto, Ontario, Canada

I keep large retail
systems running.

Sr. Enterprise Technical Account Manager / E-Commerce Systems / Sr. Software Engineer

I sit between engineering and the retail floor, leading enterprise technical programs at Instacart and, before that, building the Magento / Adobe Commerce platforms those programs run on. IT has been a constant throughout my life: I attended an IT-specialized high school, then earned a B.Sc. in Computer Engineering and built my career around technology. Twelve-plus years split evenly between writing the code and running the room. Having lived in four countries across two continents, I bring a naturally international perspective to distributed teams, customers, and complex technical programs.

fleet_status.log
$ caper-cart --status --owner=a.miller
Kroger — Caper Cart Expansion
ACTIVE
Sprouts — Caper Cart
ACTIVE
Wakefern — Caper Cart Expansion
ACTIVE
ALDI — Caper Cart Roll Out
SHIPPED
01

About

I started as a backend developer building storefronts and apps for clients like Lufthansa, Siemens and A. Lange & Söhne, and spent the next decade moving steadily from writing the platform to running the program that ships it. Along the way I picked up scrum mastery, technical project management, and eventually enterprise account ownership, without ever fully putting the engineering down.

Today at Instacart, I own the technical relationship for a portfolio of enterprise grocery retailers, partnering with Customer Success to keep the Caper Cart smart-cart fleet healthy — from store enrollment and hardware upgrades through product releases and day-to-day operational support.

I attended the Business Edge in Supply Chain Management program at the Rotman School of Management and hold an Honours BSc in Psychology from the University of Toronto, as well as a BSc in Computer Engineering from the Dennis Gabor University — a combination that turns out to be useful for reading both systems and the people running them.

12+ yrs
Software engineering & technical PM
9
Companies, from agency to enterprise retail
20+
Platform & rollout projects delivered
4
National grocery chains on Caper Cart
02

Experience

Senior Enterprise Technical Account Manager
InstacartJul 2026 — PresentCURRENT
Technical owner for a portfolio of enterprise retailer accounts, partnering with Customer Success Managers to deliver operational excellence and long-term customer success.
Enterprise Customer Success Manager
InstacartSep 2024 — Jul 2026
Cultivated strategic customer relationships and drove growth initiatives for key retail partners through Instacart's e-commerce solutions.
Senior Technical Retail Project Manager
InstacartMay 2024 — May 2025
Managed a German-speaking project stream, bridging cultural and communication differences between distributed teams across continents.
Chief of Staff
Mage-OSApr 2024 — PresentCURRENT
Orchestrating community development initiatives within Mage-OS, a non-profit formed by members of the Magento community.
Project Manager
GraycoreJan 2023 — Mar 2024
Managed Magento (Adobe Commerce) flagship projects, achieving a 15% increase in project completion rates through improved process and leadership.
Scrum Master
CI&TApr 2021 — Jan 2023
Led Agile transformation across a team shipping on Adobe Commerce, React, Java and REST APIs — doubling delivery velocity through CI/CD improvements.
Senior Software Engineer
CI&TAug 2020 — Mar 2021
Built and maintained Magento-based e-commerce solutions for Anheuser-Busch's BEES B2B platform, focused on scalability and performance.
Software Engineering Manager
Millrock Corporation UGFeb 2016 — Aug 2020 · Munich / Toronto
Led a distributed engineering team across Magento, SAP-integration and full-stack web projects for clients spanning retail, tutoring and non-profits.
Software Developer
Scholz & VolkmerFeb 2015 — Jan 2016 · Berlin
Full-stack development for high-profile clients including Lufthansa, La Roche, Siemens, Deutsche Bahn, USM and A. Lange & Söhne.
Software Developer
convivo GmbHFeb 2012 — Jan 2015 · Berlin
Backend development in object-oriented PHP, plus 2nd/3rd-level support, on the IFS International Featured Standards platform.
03

Selected deployments

Kroger — Caper Cart Expansion2026—
Fleet health, store support, upgrades and enrollments for the smart-cart rollout across Kroger locations.
via Instacart
Sprouts — Caper Cart2026—
Ongoing fleet operations and product-release support for Sprouts' in-store smart-cart deployment.
via Instacart
Wakefern — Caper Cart Expansion2025—
Coordinated technical implementation, store readiness and integration testing to scale Caper Cart across Wakefern's banners.
via Instacart
ALDI — Caper Cart Roll Out2024–2025
Led enrollment and rollout with cross-functional teams — technical integration, implementation planning and store readiness.
via Instacart
Audi2022–2023
Managed a 15-person team modifying forms and platform architecture on the Audi web system.
via CI&T
BEES US / Anheuser-Busch InBev B2B2020–2022
Magento 2 Enterprise B2B platform — web and mobile. Java architecture and back-end services.
via CI&T
04

Education

Honours BSc in Psychology
University of Toronto
Honours Bachelor of Science in Psychology, combining behavioral science with a technical and systems-oriented background.
BSc in Computer Engineering
Dennis Gabor University
Bachelor of Science in Computer Engineering, providing the engineering foundation behind a career in software development and enterprise technology.
Business Edge in Supply Chain Management
Rotman School of Management · University of Toronto
Professional education focused on supply chain management and business operations.
05

Skills & certifications

Platforms

Magento / Adobe Commerce Pimcore Shopify SAP Integration

Engineering

PHP / Laravel Generative AI Agentic AI Prompt Engineering Java React REST APIs Full Stack

Program & leadership

Agile & Scrum Cross-functional Leadership Business Strategy Supply Chain
Google Project Management CertificateCoursera · 2024
ASCM Professional MembershipASCM · 2025
Professional Scrum Master™ I (PSM I)Scrum.org · 2022
PMI MemberProject Management Institute · 2022
Solution Planning FundamentalsShopify · 2024
Pimcore Consultant CertificationPimcore · 2024
06

Recommendations

"
Anita worked with us during a serious ramp-up in projects and new customers — her great PM skills with e-commerce systems like Pimcore, Shopify & Magento led to timely deliveries and a well-organized workforce.
Kevin Winkler · Web Development & SEO Expert
"
I worked alongside Anita, watching her work both as a Magento developer and as a scrum master. She led the team with ease, understood the team's needs, and made sure to advocate for developers when necessary.
Amanda Braz · Solutions Architect, CI&T
"
Anita is a dedicated professional who is very independent. The best part about working with her is that she not only has excellent managerial skills, but also a strong technical background.
Krupa Shree · Senior Java Developer (direct report)
"
Anita is an excellent problem solver and diagnostician. She's resolved my IT issues, ensuring everything is connected and works seamlessly — reliable, patient and resourceful.
Beth Susanne · Global Pitch Coach (client)